The Anywhere Companion is a quick and easy product to pair to a Decora Smart® Wi-Fi 2nd Gen product. If you are having an issue, please review the following:
- Are you pairing to a Decora Smart® Wi-Fi 2nd Gen product? The part number must start with 'D2' (D26HD, D215S, D215P, or D23LP).
- Are you within 50 feet? Since the device is portable, try again within 5 feet to eliminate distance as the issue. Reinstall and test once successfully paired.
- Are you close to metal? Metal junction boxes or faceplates can reduce transmission distances.
- Are you transmitting though multiple walls, masonry, floors? Solid materials can reduce transmission distances.
- Are you transmitting through an exterior surface? External surfaces may have foil backed insulation, grounded wire mesh, rebar or Ultraviolet coatings which can reduce transmission distances.
- Have you removed the protective insulator from BOTH batteries?