When a power outage or disruption occurs several things have to happen before the My Leviton devices will be able to communicate to your app. First, stable power must be restored followed by your internet and router connection to the internet. Lastly, your Leviton Wi-Fi devices must reconnect. This should all happen automatically but may take a little time for all of the connections to be resolved. The following troubleshooting steps may be helpful resolving your issue.
- Confirm you have a stable internet connection. The easiest way is to connect to your Wi-Fi with a mobile device and browse to a new site. It is important to make certain you are connected to Wi-Fi and not using cellular data. It is also important to make certain you browse to a new site to ensure you are pulling information from the internet and not viewing information that has been cashed.
- The Leviton Wi-Fi devices are designed to reconnect; however, they try over a period of time. If it has been several minutes then review the article Decora Smart Devices are Showing as Disconnected in the My Leviton App. In particular try the section "Methods to clear a device that has not reconnected" to manually restart the device.
- If the issue does not resolve itself please look at the "Updates" on the home screen and if any devices are in need of a firmware update please complete the update once reconnected.